If you have questions about how to place an order or you want to ask something about an order you have already placed.

Where can I find shops nearby? Tell us your city or your postal code and we will send you the address of the closest shop.

FREQUENTLY ASKED QUESTIONS My points are negative or I’ve less than I think - The canceled order or item returned lose their points and will be deducted of the total. My points are negative or I’ve less than I think - If you transform points of orders that then you return, these points will be deducted from your loyalty points. How to turn loyalty points into a voucher? - Enter your user name and password and access the section “My loyalty points”. Click on “Transform my points into a voucher of…”, and a discount voucher will be automatically issued. The code of this voucher will be displayed on the screen. To see information click here > Loyalty points

If you wish to ask something that is not included in the other options.

If you have problems to access your profile or you encounter problems on the website.

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